TERMS AND CONIDITIONS

Version 1.0 as of 31/05/2025

Subject to change at any time

Shipping:
- All physical online orders are shipped via Australia Post. Good Hunter Design will not send any orders via any other postal service. Good Hunter Design will not send packages via a different postal service or courier at the request of the customer.
- Australia Post only operates on business days. This includes package drop offs and deliveries.
- Standard domestic and international orders will be shipped within 48 hours of placing an order. Public holidays, severe weather and other postal disruptions may delay these shipping times.
- Australian standard domestic orders are a flat rate of $15AUD.
- Australian express orders will be shipped within 24 hours and have a flat rate of $25AUD. If a customer requires an order in a sensitive time, they should contact Good Hunter Design at goodhunterdesign@gmail.com
- Suggested shipping times on standard and express deliveries are only guidelines and can change due to
- Once a shipment is in the hands of Australia Post, Good Hunter Design take no responsibly of the package. This includes delivery time, time of day for delivery, condition of packaging on delivery, driver behaviour or any other disruptive delivery issues.
- If a customer has specific requirements for a successful delivery, eg. gate code, drop off point, they must leave detailed notes and instructions during the check out process where indicated. If these instructions are not given, Good Hunter Design takes no responsibly of the progress and status of the delivery.
- International shipment costs are determined by size and weight of the package. This can vary from country to country. Customers should check the price of shipping before finalising their order. Please note that customs duties, taxes, and fees are the responsibility of the customer and are not included in the shipping cost. Delivery times vary by destination.
- Tracking numbers are sent via email to the customer once the order has been confirmed and a shipping label as been created. The creation of a shipping label does not mean the shipment has been accepted by Australia Post. Tracking via the Australia Post website may take time to update. If your tracking information isn’t working, try again later.
- If a shipment appears to be lost or significantly delayed, please contact goodhunterdesign@gmail.com for further instructions.
- Incorrect addresses given at check out may include extra charges. It is the responsibly of the customer to make sure that the delivery address is correct, complete and accurate.
- If an order appears to have missing and/or incorrect items, please contact goodhunterdesign@gmail.com for further instructions.

Sale of Physical Items-
- Some select products sold by Good Hunter Design are to be purchased by a set length eg. per metre, per panel. Due to the nature of this transaction, refunds can not be offered on these products. Store credit maybe offered depending on the reason for return. Customers should be aware of this process before purchasing any of these products.
- Good Hunter Design aims to display the colour of products as accurately as possible on screens and monitors. As not all screens and monitors are the same and share different aspects, colours of products in images may vary to the colour of the product in hand. The customer must be mindful of this possibility before purchasing. Contact goodhunterdesign@gmail.com for any questions or information on colours of products.

 Sale of Digital Files-
- Good Hunter Design’s digital products are presented in PDF format. A PDF reader is required to be able to open, read and press these files. It is the responsibility of the customer to have access to the appropriate programs and tools needed to display and use these files. These files are formatted in A4 and/or A3 sized sheets.
- It is the responsibility of the customer to appropriately print digital files to the correct scale, using any helpful guides that are included.
- Digital files can not be printed by Good Hunter to send to customers.
- Good Hunter Design cannot change, alter or manipulate any files by request, before or after sale. This includes paper size, paper type, scaling, formatting, colours or any other graphical alteration.
- Due to the nature of digital products, no refunds are available. If a customer requests a refund on a digital product, a store credit to the value of the purchase maybe offered.
- Good Hunter Design digital files are strictly for home and educational purposes. This includes both digital and printed physical states. They are not for resale.
- Garments, projects and anything else created using a Good Hunter Design pattern can not be sold commercially.

Change of mind, refunds and faulty products -

It is required that potential customer must read, fully understand and agree to these terms and conditions before purchasing any physical or digital items from www.goodhunter.com.au.

For any questions regarding these terms and conditions, please contact goodhunterdesign@gmail.com